Refund and Returns Policy
Effective October 31, 2026.
This policy applies to cosmetics and beauty products purchased directly from Astral Cosmetics. Our voluntary remedy for verified shipping problems and qualifying product defects is replacement of the affected item. We do not offer change-of-mind returns or refunds, including for an unwanted product or a preference about its scent, texture, or results. Opened or used cosmetics cannot be returned for resale.
Lost shipments, wrong items, and damage
- Lost shipment: carrier tracking or written carrier confirmation must establish that the shipment was lost by the carrier.
- Incorrect or damaged item: provide a continuous, unedited unboxing video beginning before the sealed shipping package is opened and clearly showing the item and issue. Keep the packaging and product label.
- Product defect: contact us with the product name, size, batch or lot details if present, and a description of the suspected manufacturing or quality defect. We will explain the evidence needed to verify the issue, such as photographs, packaging records, or an independent test report where appropriate.
After verification, we provide one complimentary replacement of the affected product in the same size, with replacement shipping at no charge. We may verify carrier records and submitted evidence before approval. Ordinary differences in skin response or personal preference do not, by themselves, establish a manufacturing defect. Do not continue using a product that appears unsafe or causes irritation.
How to request help
Email ed@astralcosmetics.com promptly with your order number, affected product, and description of the issue. Keep the product and packaging while we review the claim. We will explain how to submit evidence and provide any necessary return instructions. Do not mail a product to our business address or to a manufacturer without written authorization.
Cancellations and orders we cannot fulfill
Contact us as soon as possible to request cancellation or an address change. A change may not be possible once processing or fulfillment has begun. If we confirm cancellation before shipment, we refund the amount paid for the canceled items and any shipping charge that no longer applies. If we cannot fulfill your order, or a replacement is unavailable, we will contact you about the available resolution, including a refund where applicable. We will not substitute a materially different item without your agreement.
Approved refunds
When a refund is approved or required by law, we send it to the original payment method. We initiate approved refunds within five business days, or sooner if required by law, and confirm the amount by email. Your bank or payment provider may take additional time to post the credit. Contact us if you have not received confirmation or need help tracing a credit. We do not issue duplicate reimbursement for an amount already refunded or credited through a payment dispute.
Your rights
This voluntary policy does not limit mandatory rights for faulty, unsafe, misdescribed, or undelivered goods, or your right to report unauthorized payments and pursue a good-faith payment dispute. Evidence requirements for a voluntary replacement do not restrict remedies required by applicable law.
Contact
Astral Cosmetics — Edward Bulic
2457 49th St
Astoria, NY 11103
United States
Email: ed@astralcosmetics.com
